General terms and conditions for Charter rentals (Motor
Yachts, Sailing Boats)
INTRODUCTION
hrvaska.net provides accommodation services in accordance with the
General Terms and Conditions, and with the period and details of the
confirmed reservation. hrvaska.net is not liable for circumstances
caused by conditions beyond its control, including wars, riots, strikes,
acts of terrorism, natural disasters, sanitary disruptions, restrictions
by local authorities, death or illness of service provider and the
like.)
BOOKING AND PAYMENT
Inquiries and booking of accommodation can be done electronically, by
mail or in person at the hrvaska.net office.
When booking, the customer confirms that he is familiar with the General
Terms and Conditions, and that he accepts them in their entirety. Thus,
everything stated in the General Terms and Conditions becomes legally
binding both for the customer and hrvaska.net.
When booking, the customer is required to give all the information
necessary in the booking procedure. When booking, the customer is
required to pay an advance, depending on the payment method, while the
balance and Sojourn tax must be paid at least 15 days prior to the
arrival date or directly to the host upon arrival, depending on the
payment method, that the guest was informed about while confirming the
reservation.
SOJOURN TAX
According to the Croatian Law on the Sojourn Tax, customers are required
to pay the Sojourn Tax when paying for their accommodation. The Sojourn
Tax varies from 2,00 to 7,00 KN per person per day for adults.
Customers from the age of 12 to 18 have a 50% discount, while children
under the age of 12 are exempt from paying. The final amount of the
Sojourn Tax is determined by the destination and travel period, and is
charged according to the General Terms and Conditions when balance
payment is made.
PRICE OF ACCOMMODATION
The price of accommodation includes the basic service as described in
the booked accommodation unit. Special services are those not included
in the price of accommodation (in accommodation unit description
indicated by "services upon agreement" or "additional
services" available if arranged in advance); therefore the customer
pays for them separately. These services must be requested at the time
of booking.
The price of accommodation is given in EUR. hrvaska.net reserves the
right to make changes to the stated prices (in the event that the host
changes prices or there are changes in exchange rates). For customers
who have paid an advance for their reservation, hrvaska.net guarantees
the price of accommodation, stated in the calculation according to which
the advance was paid. If the changes occur prior to the payment of the
advance, hrvaska.net is required to inform the customer.
If more customers than are stated on the voucher arrive at the
accommodation unit, the host has the right to deny the extra customers
accommodation or to accommodate all of the customers at extra charge
directly made to the host.
CATEGORIZATION AND SERVICE DESCRIPTION
Accommodation units offered by hrvaska.net are described in accordance
to the official categorization of the authorized institution, and based
on onsite assessment prior to being put in hrvaska.net's online offer.
Standards for accommodation, food, services, etc. differ from place to
place, country to country, and cannot be compared. Information obtained
at the point of sale does not oblige hrvaska.net in any way more than
any information available on the Internet pages www.hrvaska.net in the hrvaska.net
catalog or other printed material.
hrvaska.net's RIGHT TO CHANGES AND
CANCELLATION
hrvaska.net reserves the right to change or modify a reservation in
case of circumstances caused by conditions beyond its control that
cannot be predicted, avoided or rectified (See Article 1). Booked
accommodation can be substituted only by an accommodation unit of the
same or higher category and at the price confirmed during booking,
provided that customer are notified ahead of time.
Should the substitute accommodation be available only in an
accommodation unit of higher category and should the price of the
substitute accommodation be higher by 15% or more than the initially
booked accommodation, hrvaska.net reserves the right to charge the
price difference upon consulting the customer.
In cases where substitute accommodation for paid accommodation is not
available, adritica.net reserves the right to cancel the reservation
upon prior customer notification (at least 7 days before arrival) and
guarantees the refund of the complete paid amount.
Should an adequate substitute accommodation not be available on the day
of arrival, hrvaska.net will provide information on available
accommodation that is not included in hrvaska.net's offer and
guarantees the refund of the complete paid amount.
CUSTOMER'S RIGHT TO CHANGES AND
CANCELLATION
Should the customer wish to change or cancel a reservation, this must be
done in written form (email, mail, or fax). The following are examples
of changes: changes to the number of customers, changes to arrival /
departure dates. Changes must be made at least 30 days prior to the
arrival date.
The first change to the reservation is free of charge, unless it entails
further expenses for hrvaska.net. For all further changes to the
reservation, 15 EUR will be charged per change. Should a change to the
reservation not be possible and should the customer cancel for this
reason, the conditions for the cancellation of reservation listed below
will be enforced. The following are examples of cancellation of
reservation: change of accommodation unit, and all changes done within
30 days of the arrival date or during use of the accommodation unit.
In case of cancellation of reservation,
the date of receipt of the written cancellation is used to calculate
cancellation costs as follows:
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For
cancellation up to 15 days before arrival date, 30% of the
accommodation price will be charged (the advance will not be
returned), |
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For
cancellation from 14 - 9 days before arrival date, 50% of the
accommodation price will be charged, |
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For
cancellation from 8 - 3 days before arrival date, 80% of the
accommodation price will be charged, |
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For
cancellation 2 days before arrival date, or not come, or
cancel during use of the accommodation unit, 100% of the accommodation
price will be charged. |
For cancelation In circumstances caused by conditions
beyond their control, customers must produce a written statement and hrvaska.net
will charge for real costs only, up to a maximum of 25% of
the total value of the reservation.
In case of cancellation of reservation
for lighthouses, the date of receipt of written cancellation is
considered the date of cancellation and the cancellation costs are
calculated as follows:
- For cancellation up to 60 days before arrival date, 10% of the
accommodation price will be charged,
- For cancellation from 59 - 30 days before arrival date, 30% of the
accommodation price will be charged,
- For cancellation from 29 - 15 days before arrival date, 50% of the
accommodation price will be charged,
- For cancellation from 14 - 10 days before arrival date, 80% of the
accommodation price will be charged,
- Should the customer cancel within 9 days before arrival date, or not
come, 100% of the accommodation price will be charged.
hrvaska.net's OBLIGATIONS
It is hrvaska.net's obligation to take care of provided services,
hosts, and customers' interests and rights according to accepted customs
and practices in tourism. hrvaska.net will carry out all stated
obligations in full and as described above, except in circumstances
caused by conditions beyond its control (Article 1), when Article 6 is
applied.
CUSTOMER'S OBLIGATIONS
The customer is required:
- to have valid travel documents,
- to obey customs regulations and currency exchange regulations of the
Republic of Croatia,
- to obey house rules in accommodation units and to have good relations
with the host,
- to produce the confirmation of payment (Voucher received by mail or
email) upon arrival,
- the customer is obligated to check whether a visa is necessary for
Croatia or neighboring countries.
Should the customer not follow the above listed obligations, the
customer is liable for caused damage and must cover the expenses.
By confirming the reservation, the customer accepts to pay for all
damages caused directly to the host.
LUGGAGE
hrvaska.net is not responsible for damaged, destroyed or lost luggage,
as well as for the theft of luggage or valuables in the accommodation
unit (rental of a safety deposit box is recommended if available). Lost
luggage or stolen goods should be reported to the host and the local
police department.
COMPLAINTS
Should the services provided not be satisfactory, the customer is
entitled to seek reasonable compensation by filing a written complaint.
Every customer is entitled to file a complaint if the paid service is
not provided. Every customer - reservation holder, files a separate
complaint.
Complaint procedure:
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The customer must immediately make a complaint about the inadequate
service to the host. The customer is required to cooperate with the hrvaska.net representative and the host in order to rectify the
problem. Should the customer not accept the offered solution that
corresponds to the paid for service on the spot, hrvaska.net will not
accept subsequent complaint and will not reply to it.
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Should the problem not be rectified, the customer is required to make a
written complaint in two copies with the help of the hrvaska.net
representative, signed by both of them. One copy goes to the customer.
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Within 8 days upon return, the customer is required to file a written
complaint along with accompanying documentation stating grounds for
complaint to hrvaska.net. hrvaska.net will take into consideration
only properly filed complaints received within 8 days.
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hrvaska.net assumes responsibility to make a written decision to the
complaint within 14 days upon receipt of the complaint. Should hrvaska.net
need more time to collect information and verify the complaint with the
host, it can prolong the response time by a maximum of 14 days. hrvaska.net will take into consideration only those complaints that
could not be solved on the spot.
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Until hrvaska.net presents its solution, the customer refrains from
mediation by any other party, arbitration by the Association of Croatian
Travel Agencies, or from taking the matter to court, and from informing
the press.
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The maximum compensation per complaint can amount to the cost of the
part of the service(s) in the complaint. It cannot amount to the total
paid to hrvaska.net and cannot include services already provided.
COURT JURISDICTION
Should the customer not be satisfied with the solution to the complaint,
the matter can be taken to court (Ljubljana Court jurisdiction).
NOTE
Upon payment of the advance or the total amount, the customer accepts
the General Terms and Conditions in their entirety.
Ljubljana, 18. 01. 2003
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